Shipping policy
At BlushAura, we aim to deliver a smooth, fast, and completely discreet shopping experience. All parcels are shipped in plain, unbranded packaging with no product or brand details visible anywhere on the box. Your privacy is our priority.
1. Shipping Charges
We offer free shipping on all prepaid orders across India.
COD may include a small COD handling fee, shown at checkout.
2. Order Processing Time
Orders are processed within 24–48 hours (excluding Sundays and public holidays).
Orders placed after 5 PM may be processed the next working day.
During festivals, sales, or high-volume periods, processing may take slightly longer.
3. Delivery Timeline
Delivery typically takes:
2–6 business days for most PIN codes
1–3 days for metro cities
5–8 days for remote or interior locations
These timelines are estimates and may vary due to:
Weather disruptions
Courier operational delays
Holidays or festivals
Local restrictions / strikes
Once dispatched, you will receive a tracking link via email or WhatsApp.
4. Serviceable PIN Codes
We ship to most serviceable PIN codes across India using reliable courier partners.
If your PIN code is unserviceable:
Our team will contact you before dispatch
You may choose an alternate address or request cancellation
5. Shipping Issues (Damage, Tampering, Missing Items)
If the package appears tampered, opened, or damaged, please:
Record a clear unboxing video before opening the parcel
Keep the packaging materials intact
Report the issue within 24 hours of delivery
Send the photos/video to myblushaura@gmail.com
for quick resolution.
We work only with trusted courier partners, but once the shipment is in transit, our liability is limited to the extent covered under courier insurance and declared value.
6. Lost, Stolen, or Delayed Shipments
If a package is lost or stuck in transit, we will coordinate with the courier to resolve it.
Lost shipments will be replaced or refunded after courier verification.
Delayed shipments beyond reasonable timelines will be assisted by our team until delivery.
7. Incorrect Address, Unreachable Customer & Failed Delivery
If:
The address provided is incorrect or incomplete
The customer is unavailable during delivery attempts
Phone number is unreachable
Courier cannot deliver due to customer-side issues
Then:
The package may be marked as RTO (Return to Origin)
Reshipping may require payment of additional shipping charges
Refunds for RTO parcels will be processed after deducting courier charges
Frequent RTO behaviour may affect future COD eligibility.
8. Order Cancellation
You may cancel your order within 24 hours, provided it has not been shipped yet.
If the order has already been dispatched:
You may refuse the parcel upon delivery
It will be treated as an RTO return
Refund will be issued once the parcel reaches back to us
Return shipping charges may apply
9. Shipping for Returns, Replacements & Exchanges
For returns/exchanges approved under our Refund Policy:
Pickup will be arranged from your location (if serviceable)
The product must be handed over in original sealed condition
Two-way shipping charges may apply for exchanges
For defective replacements, shipping is free unless the product is found functional
10. Customer Support
For shipping-related questions, including tracking updates, delivery delays, pickups, or address issues, contact us:
📩 Email: myblushaura@gmail.com
💬 WhatsApp Support: 10 AM – 5 PM (Monday to Saturday)